No doubt there are various reasons for asking questions, but the answers you will get will depend on the type of which you will ask. In order to master your communication skills it is important for you to understand the right time to ask the appropriate questions. This is the only way you will be able to satisfy your customers and provide them the information they are looking for. Here we have some of the common categories you need to master.
When you need a short focused answer a closed question is the best option. You will only get two types of answers,
They are easy to answer and the customer usually likes that type. You can effectively use closed questions early in conversations because it helps to encourage participation and can be useful when you are looking for general facts. But if you will keep asking them, your clients or customers might feel like you are interrogating them. That is why it is better that you move towards the open questions.
Open questions are opposite of closed ones. They commonly start with words like: What, Why, Where, How, Who etc.
It will allow you to have a much longer response which means you can have a deeper conversation with your customers or clients. It will make easier for you to understand the thoughts of other person. You can easily find out what they think, what they need, why are they feeling sad or happy and much more. It will be easier for you to provide that your clients need. Open questions are also useful when your clients like to keep things long and lengthy, and for that, you can use probing questions.
They are perfect in situations when your colleagues are more detailed oriented and would like to have complete information about what you have to offer, how big is your imagination or experience. Commonly they will ask things like “what if…?”. You will need some additional skills to answers these types of questions to assure that your listeners will have complete information at the end. They are commonly related to imaginations. Avoid confusions and assure that the interest of your listeners is maintained in conversation.
These questions are commonly used when you subtly point the answer of the respondent in a certain direction. For example, you can ask your employees that “How is the performance of the new finance system?”. Actually, you are asking your employee that whether he has been able to manage the new system or not. In a very subtle way, it might raise the issues they are having with the new system. These types of questions are commonly used when you have to persuade a person to agree with you, idea or to suggest best possible solution but in a subtle way.
In limited questions the answers are commonly limited by choice “a” or “b”. They are commonly asked in an interview or a survey.
Make sure that you ask the right questions at the right time to make your clients and customers feel comfortable around you. It is the communication skill that will make you reach a new level of success. In each conversation it is important to use various types to keep discussion interesting. And if you want to know more about questioning in conversation, check my new course online ‘Communicate Your Way to Success’ >>> here.